We share your concerns about COVID-19, and have taken immediate steps to help prevent its spread. MSCU always puts our members first and that will not change during this time. We understand that the things most important to you during these uncertain times are help, guidance, and the ability to find the information you need in one place. Here’s an outline of what help is available to you and the precautions we’re taking.
We know unexpected challenges, like COVID-19 (coronavirus), can significantly impact financial stability. In times of uncertainty please know we are here for you. If you are having difficulty making payments on an existing MSCU loan or mortgage, please reach out to our loan servicing team directly at firstname.lastname@example.org or call 1-800-761-2400 option 4.
As of May 15, 2021, all branches are open, staffed, and operating during normal business hours. We have implemented safety measures in our lobbies to keep our staff and visitors healthy. Here’s what you can expect from us to help protect your well-being and ours while visiting:
• Plexiglass Shields – You’ll find shields have been installed at all member service representative stations, as well as in-office areas.
• Masks/Face Coverings – Following CDC guidelines, masks are not mandatory in our branches. If you are unvaccinated, it is recommended you wear a mask.
• Social Distancing – Though branch occupancy limits are operating at normal capacity, we do encourage social distancing.
• Cleaning and Sanitation – Increased cleaning will be performed throughout the day, hand sanitizer will be available, and all visitors will be provided a new pen to take home with them.
For those keeping their errand-running to a minimum during this time, please keep in mind our digital and telephone banking options. These are available 24/7 and can help you with a number of transactions.
Carry your debit and credit card information in a digital form on your mobile device. Instead of using your physical, plastic card to make purchases, you can pay with your smartphone, tablet, or smartwatch. When using one of the mobile wallet methods, your actual card number is never shared with the merchant neither is it stored on your mobile device.
MSCU Members have access to over 60,000+ surcharge-free ATMs. To find an ATM, please visit: mscu.net/locations
The credit union is one of the best places around to keep your money. The money you have at MSCU is insured up to $250,000 by the National Credit Union Share Insurance Fund (an independent agency administrated by the NCUA) and fully backed by the U.S. government.
Scammers are always looking for ways to take advantage of the public—and the Coronavirus (COVID-19) outbreak is no different. Remember, MSCU will never ask for: Your full social security number, debit or credit card numbers (including the 3-digit verification code on the back), PIN, and other types of unique identifying numbers, as well as account credentials including secure access codes and passwords.
If you have any questions specifically about your accounts, you can send us a secure message using Messenger in Online or Mobile Banking, or give us a call at (800) 761-2400. Our contact center is maintaining regular business hours (M-F 9 am-5 pm, Sat. 9 am-1 pm). Delivering exceptional member service and doing right by our members and our communities remains a top priority. Please know that if it takes us a little longer to process a loan request or answer the phone during this time, it is because we are working with another member who also needs our help. We assure you, although it may take a little longer, we will give you our full attention as soon as we get you on the line. We appreciate your patience and understanding.
The news and uncertainty surrounding the coronavirus can be unsettling, especially with local outbreaks here in Connecticut. We are taking proactive steps to ensure you have the financial services you need while adhering to safe and sound health practices to protect members and staff.
I ask for your patience as we work through this situation together but know that your credit union will always do what it can to be by your side.
During our 66 year history, we have weathered many downturns in the economy and we have had an unwavering commitment to our members. Today is no exception. We operate from a position of strength ready to serve your financial needs and that of our community as we work together to elevate the needs of Western Connecticut. We appreciate your membership with us and never take it for granted. Thank you for being a valued part of our community.
Chief Executive Officer
Mutual Security Credit Union