We share your concerns about COVID-19, and have taken immediate steps to help prevent its spread. MSCU always puts our members first and that will not change during this time. We understand that the things most important to you during these uncertain times are help, guidance and the ability to find the information you need in one place. Here’s an outline of what help is available to you and the precautions we’re taking.
As events and precautions have evolved, we’ve had to adapt and make changes in how we serve you. We’ve been closely monitoring the COVID-19 rates in our community and as a precautionary measure; our branches are operating via drive-thru & appointment-only services.
Though our lobbies will be closed to the public, all branches will remain open, staffed and operating during normal business hours. We are implementing these restrictions on lobby traffic to play our part in slowing the spread of COVID-19 in our community.
Make an Appointment at a Branch
Contact us at (800) 761-2400 to book an appointment to meet with one of our friendly team members at a time that fits your schedule.
Here’s what you can expect from us to help protect your well-being and ours while visiting during your appointment:
• Plexiglass Shields – You’ll find shields have been installed at all member service representative stations, as well as in office areas.
• Masks/Face Coverings – Our team will be wearing face coverings at all times and due to the Stay Home, Stay Safe Executive Order, we’re asking our members to wear one while in-branch as well. Kindly remove your hat and sunglasses before entering the branch and know that you may be asked to temporarily remove the mask for identification and security purposes.
• Limiting Occupancy and Social Distancing – Please limit your visit to only the person(s) necessary to perform the transaction and continue to use the drive-up option if available and where possible (MSCU Norwalk and MSCU Danbury). We will also be limiting the number of members allowed in at one time based on the branch size and occupancy guidelines.
• Cleaning and Sanitation – Increased cleaning will be performed throughout the day, hand sanitizer will be available, and all visitors will be provided a new pen to take home with them.
For those keeping their errand-running to a minimum during this time, please keep in mind our digital and telephone banking options. These are available 24/7 and can help you with a number of transactions.
Carry your debit and credit card information in a digital form on your mobile device. Instead of using your physical, plastic card to make purchases, you can pay with your smartphone, tablet, or smartwatch. When using one of the mobile wallet methods, your actual card number is never shared with the merchant neither is it stored on your mobile device.
MSCU Members have access to over 60,000+ surcharge-free ATMs. To find an ATM, please visit: mscu.net/locations
We know unexpected challenges, like the spread of COVID-19 (coronavirus), can significantly impact financial stability. In times of uncertainty please know we are here for you.
If you are experiencing a financial crisis due to the pandemic, you have the option to temporarily pause your mortgage payments. This is called a forbearance or payment relief plan and it has no impact to your credit.
The credit union is one of the best places around to keep your money. The money you have at MSCU is insured up to $250,000 by the National Credit Union Share Insurance Fund (an independent agency administrated by the NCUA) and fully backed by the U.S. government.
Scammers are always looking for ways to take advantage of the public—and the Coronavirus (COVID-19) outbreak is no different. Remember, MSCU will never ask for: Your full social security number, debit or credit card numbers (including the 3-digit verification code on the back), PIN, and other types of unique identifying numbers, as well as account credentials including secure access codes and passwords.
If you have any questions specifically about your accounts, you can send us a secure message using Messenger in Online or Mobile Banking, or give us a call at (800) 761-2400. Our contact center is maintaining regular business hours (M-F 9 am-5 pm, Sat. 9 am-1 pm). Delivering exceptional member service and doing right by our members and our communities remains a top priority. Please know that if it takes us a little longer to process a loan request or answer the phone during this time, it is because we are working with another member who also needs our help. We assure you, although it may take a little longer, we will give you our full attention as soon as we get you on the line. We appreciate your patience and understanding.
The news and uncertainty surrounding the coronavirus can be unsettling, especially with local outbreaks here in Connecticut. We are taking proactive steps to ensure you have the financial services you need, while adhering to safe and sound health practices to protect members and staff.
To take local official’s recommendation to social distance, we recently made the decision to make remote work the default for many of our back-office staff until it is safe to return to our normal office environment. We’re taking all possible steps to ensure that there are minimal disruptions to your experience working with us. In an effort to be transparent and ensure safe communication, we will utilize secure email messaging more often as our access to the MSCU phone system is limited from remote locations. Please be careful of scams. Reminder, we will never ask you for account information or credentials.
I ask for your patience as we work through this situation together but know that your credit union will always do what it can to be by your side.
During our 66 year history, we have weathered many downturns in the economy and we have had unwavering commitment to our members. Today is no exception. We operate from a position of strength ready to serve your financial needs and that of our community as we work together to elevate the needs of Western Connecticut. We appreciate your membership with us and never take it for granted. Thank you for being a valued part of our community.
Chief Executive Officer
Mutual Security Credit Union