Multi-factor authentication options in digital banking will change upon login and with certain transactions.
In the past, you’ve had the option to receive a one-time passcode via text, email, push notification or Google Authenticator. Going forward, the email option will be discontinued to improve your security.
One-time passcodes are most commonly required when logging in to digital banking from an unrecognized browser or device, when adding an external account or new biller, and in high-dollar transactions.
What action do I need to take?
- - If your mobile phone number is up to date in our system and verified to receive authentications, you do not need to take any action.
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- - To verify your mobile phone number to allow text authentication on the app, log in to mobile banking and select Settings > Contact>Verify
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- - To verify your mobile phone number to allow text authentication online, log in to digital banking through your browser and click on the gold circle in the upper right-hand corner then select Profile>Verify.
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- - To add an extra layer of security, consider using Google Authenticator ( an authentication app ) or Push Notifications. To enable this feature, log into the full desktop site, click on the gold circle in the upper right-hand corner, select Security, and select your authentication method
What if I need help?
If you have any questions or need assistance with this process please call us at 800-761-2400 option 0 and we would be happy to assist you.
