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IT Help Desk

  • Join our Team and be a part of a movement that is fostering change and making a meaningful impact every day.

    Our employees, regardless of their role, share a passion, a focus, and the dedication to create prosperity and success in everyone’s well-being in our communities. Join us in supporting our mission and elevating your personal growth and advancement by embracing this rewarding career opportunity.

  • General Function:
    Provide exceptional, customer-focused, Information Technology (IT) support to the Credit Union colleagues, using consistent and standardized MSCU desktop services and products.

  • Major Responsibilities:
  • 1. Embrace the movement to foster change and make a meaningful impact within the Community by exhibiting our corporate values of Integrity, Empowerment, Respect and Commitment in an effort to promote professional growth and prosperity within the organization and the neighborhoods that we serve.
  • 2. Provide front-line support to end users and other IT colleagues via email, telephone, and in person.
  • 3. Perform equipment and software installations, as approved and instructed by IT Management to satisfy requirements for meeting Credit Union’s daily processing needs.
  • 4. Manage Help Desk ticketing system including entry, status updates, and resolution documentation.
  • 5. Visit Branch offices on a scheduled basis to ensure properly updated and functioning equipment.
  • 6. Maintain, record and track all IT hardware and software in the Inventory Control System.
  • 7. Provide first-tier support for other peripheral equipment such as printers, scanners, copiers and audio-visual equipment.
  • 8. Analyze ticketing system to identify and recommend training needs of the organization.
  • 9. Create reference materials and document procedures as needed for staff.
  • Position Requirements:
    Associates Degree in computer related field or equivalent experience.
    2. Strong PC, application and network troubleshooting skills
    3. Proven verbal and written communication skills supporting end users and using remote support tools when required.
    4. Top tier customer service skills and a commitment to quality of the customer experience.
    5. Well versed in Microsoft desktop solutions, including, but not limited to, Excel, MS Word, MS Access, Outlook and PowerPoint.
    6. Solid organization skills.
    7. Two years Help Desk Experience or equivalent.
    8. Understanding of credit union regulations and compliance a plus.
    9. High level of integrity and sound judgment regarding issues of security, privacy and complex situations.
    10. Ability to work well independently and manage time effectively.
    11. Ability to travel with personal transportation.

  • Physical and Mental Abilities
    1. Sitting the majority of the time.
    2. The ability to occasionally lift, push, pull or carry up to 10 pounds.
    3. Occasional bending, squatting, twisting, climbing, reaching above, at or below shoulder level, and kneeling.
    4. The ability to meet deadlines and maintain accuracy.
    5. The ability to effectively interact with all personality types in stressful situations.
    6. Excellent ability to communicate effectively.
    7. Occasional travel required.

    To the qualified candidate we offer competitive salary, generous Paid Time Off and the opportunity to grow in a dynamic work environment.

  • Interested candidates please submit resume with salary requirement.

    MSCU is an Equal Opportunity Employer M/F/D/V
    Job Type: Full-Time

If you're interested in apply, please submit your resume using the form below or you can email it directly to careers@mscu.net

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